Quietly replacing the old way: customers are switching to the company from an entrenched alternative, and the switching
The model's full reasoning — Q4 2023 call → NOWe need to determine if management describes customers switching from an entrenched alternative to the company's product, and that this switching is still early with most potential switchers not yet converted. The transcript is about EastGroup Properties, an industrial REIT. They develop and acquire industrial properties. The question is about customers switching from an entrenched alternative. In this context, the "product" is industrial real estate space. The "entrenched alternative" could be other properties, or perhaps older buildings, or maybe the customers previously used something else? But the transcript doesn't really talk about customers switching from a legacy product. It talks about demand, leasing, development, acquisitions. There's no mention of displacing an incumbent supplier or technology. The company is a real estate owner, so the "switching" would be tenants choosing their buildings over others. But the transcript doesn't describe a substitution phenomenon where tenants are moving from an old way to a new way. It's just normal leasing activity. Management talks about nearshoring and onshoring trends, but that's about where manufacturing is located, not about switching from an incumbent. They mention that they are seeing demand, but not that they are displacing an entrenched alternative. They talk about their portfolio being diversified, but no mention of customers abandoning a legacy product. The question asks: "does management describe that customers are currently SWITCHING TO THE COMPANY FROM AN ENTRENCHED ALTERNATIVE THEY PREVIOUSLY RELIED ON — abandoning or displacing an incumbent supplier, a legacy product or technology, an older method, or an established way of doing things in order to adopt what this company sells — AND does management convey that this switching is still in its early stages, with most of the potential switchers not yet converted?" In the transcript, there is no such description. Management talks about strong demand, high occupancy, rent growth, but not about displacing an incumbent. They mention that they are seeing opportunities in acquisitions, but that's not about switching. They talk about nearshoring as a long-term trend, but that's not about customers switching from an entrenched alternative to their product. They don't say "customers are moving from X to us" or anything like that. Thus, the answer is NO.
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|---|---|---|---|---|
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| RNW | ReNew Energy Global Plc | Q2 2022 | 2021-11-18 | C |
| ILMN | Illumina, Inc. | Q1 2018 | 2018-04-24 | A |
| INST | Instructure's | Q4 2017 | 2018-02-12 | B+ |
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| EVBN | Evans Bancorp, Inc. | Q4 2016 | 2017-02-06 | B+ |
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BLKB · Q1 2017 → YESThe question is: Does management describe that customers are currently SWITCHING TO THE COMPANY FROM AN ENTRENCHED ALTERNATIVE THEY PREVIOUSLY RELIED ON, and that this switching is still in its early ...YES Management describes customers switching from entrenched alternatives (legacy hardware systems, older Raiser's Edge versions, standalone point solutions) to Blackbaud's cloud solutions like NXT, with examples of recent replacements and migrations already occurring. They also note that much of the potential remains, as the installed base of legacy methods is still large 25% of subscription revenue, and they describe the opportunity as "really early days" with substantial distance left to run. This fits the criteria of a present-tense substitution pattern in the market, not just future hope. The high retention on their own base (93%) combined with declining maintenance revenue shows the shift is active and ongoing, while new wins against competitors and legacy alternatives are happening now. The TAM of $7 billion with hundreds of thousands of addressable customers reinforces that switching is early-stage relative to the total opportunity. The answer is YES. The question is answered with YES. The question is answered with YES.
BLZE · Q3 2022 → YESThe question is: Does management describe that customers are currently SWITCHING TO THE COMPANY FROM AN ENTRENCHED ALTERNATIVE THEY PREVIOUSLY RELIED ON, and that this switching is still in its early ...YES The transcript shows management describing current customer switches from entrenched alternatives (AWS for urlscan.io; Synology NAS/on-prem for Fiture; broader AWS and on-prem users), with these as real, ongoing patterns. They explicitly note that much of the potential remains ("so much of the world's data is still on-premises" and "customers that are inside of AWS and others"), confirming the substitution is early-stage relative to the large installed base. This is conveyed directly in Gleb's responses as a present-tense reality, not merely anticipated. The two examples plus the broader opportunity framing establish a coherent substitution underway, with the company being substituted in. The investor question on percentages and Gleb's reply reinforce the pattern without contradicting the current movement. No single-event or future-only framing applies here. Thus, both conditions are met.
APPS · Q1 2024 → YESThe question is: Does management describe that customers are currently SWITCHING TO THE COMPANY FROM AN ENTRENCHED ALTERNATIVE THEY PREVIOUSLY RELIED ON, and that this switching is still in its early ...YES The transcript shows management describing customers shifting from Apple/Google app stores to DT Hub and SingleTap-enabled alternative distribution as an ongoing, early-stage substitution. Bill Stone notes the company has already launched DT Hub with four U.S. operators and is generating revenue today, while highlighting "increasing pressure on the duopoly" and 5 monetization ways for SingleTap that enable publishers to direct-download apps outside traditional stores. He explicitly calls it "very early days and not yet material to our overall results" and "early innings," confirming the installed base of the old way remains large and the switch is just beginning with incremental RPD gains from devices engaging the new platform. This meets the criteria of a present-tense substitution underway, with the company positioned as the alternative being adopted.